Crash at start - 1.8.5

[johanlang]

Hello

I've done a MSI-package of Algodoo 1.8.5, to be able to deploy it in our school environment.

It works on the majority of the computers, but there is a failure with a specific computer model and i dont know why. It crash when i try to start the application when im logged-in with a normal user and get the errormessage "the program does not respond", if I try to start the application with a administrator it works.

What could cause this?

Regards,
Johan

[johanlang]

I did make an reinstall of this specific computermodel. And it still fails so i guess this is not software related, it has to be hardware, oddfully.

The computer Im talking about is Latitude D531 (Dell).

It has a graphic card named "AMD Radeon Xpress 1270" and a processor named "AMD Turion(tm) 64 X2 Mobile Technology TL-56"

Any other hardware specific information you want me to share?

// Johan

[emilk]

Hi!

This sounds very strange to me. So it works prefectly when you run as administrator, and not at all when you run as normal user?

It would be helpful if you could please locate the Logfile.txt; it should be written to My Documents/Algodoo/. It could perhaps shed some light on the situation. I suggest you delete it, run the program as administrator, close it down, then run it as normal user, and then post the Logfile.txt contents here.

- Emil

[johanlang]

Here comes the contents of Logfile.txt of a normal user:
---------------------------------------
Algodoo v1.8.5, Win32
February 03 2011, 12:13:39
---------------------------------------
12:13:39: argv[0] == "C:\Program\Algodoo\Algodoo.exe"
12:13:39: Looking for stored registration info...
12:13:39: Loading language English...
12:13:39: Looking for DCS API...
12:13:39: No tablet found (or Wintab32.dll missing)
12:13:39: Parsing Algodoo/autoexec.cfg...
12:13:39: Creating window, size=[1024, 544], fullscreen=false



Here comes the contents of Logfile.txt of an administrator:
---------------------------------------
Algodoo v1.8.5, Win32
February 03 2011, 12:11:02
---------------------------------------
12:11:02: argv[0] == "C:\Program\Algodoo\Algodoo.exe"
12:11:02: Looking for stored registration info...
12:11:02: Loading language English...
12:11:02: Looking for DCS API...
12:11:02: No tablet found (or Wintab32.dll missing)
12:11:02: Parsing Algodoo/autoexec.cfg...
12:11:03: Creating window, size=[1024, 544], fullscreen=false
12:11:04: 24 resources loaded
12:11:04: Window created.
12:11:04: Initializing thread-pool...
12:11:04: Prefetching resources...
12:11:09: Creating GUI...
12:11:10: AppGUI::LoadScene "games & phun/Welcome", automatic = true
12:11:10: Loading Algodoo/scenes/games & phun/Welcome.phz...
12:11:12: Loaded scene games & phun/Welcome.phz
12:11:12: Running program...
12:11:12: OpenGL vendor ATI Technologies Inc.
OpenGL renderer ATI Radeon X1270 x86/MMX/3DNow!/SSE2
OpenGL version 2.0.6747 WinXP Release
OpenGL shading language version1.10
OpenGL extensions GL_ARB_multitexture GL_EXT_texture_env_add GL_EXT_compiled_vertex_array GL_S3_s3tc GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_multisample GL_ARB_occlusion_query GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_rectangle GL_ARB_transpose_matrix GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_pixel_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_ARB_draw_buffers GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_shader_texture_lod GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_ATI_vertex_streams GL_ATIX_texture_env_combine3 GL_ATIX_texture_env_route GL_ATIX_vertex_shader_output_point_size GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_object GL_EXT_multi_draw_arrays GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_vertex_array GL_EXT_vertex_shader GL_HP_occlusion_test GL_NV_blend_square GL_NV_occlusion_query GL_NV_texgen_reflection GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_multitexture GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_extensions_string WGL_EXT_swap_control
GLU version 1.2.2.0 Microsoft Corporation
GLU extensions GL_EXT_bgra

[johanlang]

I've updated to latest verion of BIOS. Still no success.

And I've test it in all different resolutions.

[Chronos]

I don't know if this still happens anymore, but go into your install directory, then Algodoo/scenes/games & phun/ and delete Welcome.phz. Then, go in My Documents/Algodoo/Scenes and delete _AUTOSAVE.phz and _ONEXITSAVE.phz.

A while back, the default scene caused a lot of problems like this, so it could possibly fix it. If it doesn't, then I don't know, but hey, it doesn't hurt to try.

[johanlang]

I tried to delete Welcome.phz, but it didnt make anything better.

Any other suggestions?

// Johan

[electronicboy]

what OS is it running?

and make sure that there is no restrictions stopping users from reading the algodoo program folder.

[johanlang]

Im running Windows XP SP3.

I've compared with a working machine with the "not working one", and they do have the same rigths to the programfolder/my documents-folder.

I'm running out of ideas.

// Johan

[electronicboy]

try reinstalling the redistrobutable that came with the algodoo installer.

[johanlang]

I've tried to reinstall the redist without success.
Thanks anyway, any other thoughts?

Regerds,
Johan

[johanlang]

I found the solution finally.

As i said Latitude D531 is shipped with the graphic card ATI Radeon X1270.

The latest update DELL has on thier driver downloadsite is 8.401.x for ATI Radeon X1270.
I downloaded the latest driver from AMD/ATIs downloadsite and found a driver for ATI Radeon X12xx Series, 8.593.x.

After that i successfully could start Algodoo.

Regards,
Johan

[electronicboy]

that was the first thing i was going to suggest...
with the fact that you said you was going to deploy it in a school environment, i though you was an the administators of the school network and would have checked them first

oh well, glad you have it working!

shane