Just bought it, can't Find Serial Key, etc.

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Just bought it, can't Find Serial Key, etc.

Postby Jrv » Mon Aug 31, 2009 7:50 pm

Just bough Algodoo(Sweet deal BTW), and when I try to unlock it, it says I need a serial ID, User ID, etc. Upon further investigation, I learn that it sends me an email with this information. To my displeasure, the email was completely empty, so I'm left with no idea how to get my code, serial ID, etc.

Help?
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Re: Just bought it, can't Find Serial Key, etc.

Postby linde » Mon Aug 31, 2009 8:11 pm

JrvUnleashed wrote:Just bough Algodoo(Sweet deal BTW), and when I try to unlock it, it says I need a serial ID, User ID, etc. Upon further investigation, I learn that it sends me an email with this information. To my displeasure, the email was completely empty, so I'm left with no idea how to get my code, serial ID, etc.

Help?


That sounds real strange. We're checking things over here and I promise we'll make sure you get your license. Can you forward the empty(?) mail to webshop@algodoo.com ?
Did you print the confirmation page after the purchase was completed? It contains the same information as the mail.
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Re: Just bought it, can't Find Serial Key, etc.

Postby Jrv » Mon Aug 31, 2009 8:19 pm

No, the only reason I'm having this problem is that I accidentally clicked out of the page the appeared after I purchased it, and I couldn't get back to it. I already sent a help email to the webshop, but I just forwarded the email as well. Thanks for the quick response.
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Re: Just bought it, can't Find Serial Key, etc.

Postby linde » Mon Aug 31, 2009 8:37 pm

You should now have a mail with the required information.
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Re: Just bought it, can't Find Serial Key, etc.

Postby Jrv » Mon Aug 31, 2009 8:42 pm

Thank you for all the help. I have the information I need now.
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