[Solved] my payment went though but i did not get a code!!

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[Solved] my payment went though but i did not get a code!!

Postby link145632 » Tue Oct 20, 2009 1:34 am

Hello! i bought algdoo about 2 days ago and my payment went though and then my interent disconnected on me :( so i did NOT recive a code for it... id like the code for algdoo please (i don't know if you can whisper on this forum or not so we have a problom :| )
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Re: my payment went though but i did not get a code!!

Postby RaRaMalum » Tue Oct 20, 2009 3:10 am

I bet we do have a problem, I see several and that was before I read what you wrote
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Re: my payment went though but i did not get a code!!

Postby Chronos » Tue Oct 20, 2009 7:23 am

1. stop typing in big letters. it makes you look retarded
2. try learning to type
3. did you check your email? thats where the code would be :|
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Re: my payment went though but i did not get a code!!

Postby Mystery » Tue Oct 20, 2009 8:09 am

1. Big letters are easier to read.
2. You understand what he meant, so there is no probleam with communication.
3. Yes the verification code is sent though email, if you used your parents it will be in their inbox.
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Re: my payment went though but i did not get a code!!

Postby admin » Tue Oct 20, 2009 10:04 am

We will of course make sure you get your registration code. Could you please send an email to support@algodoo.com where you state the real name and email address used for the purchase. Also state whether you used a credit card or PayPal.
As far as I know, we have only had one single case before. Most of the time the email just got lost in the mailbox or was sorted into trash as spam.

The way credit card payments work, there is a synchronous command from the credit card site back to our site. If this command is interrupted, the purchase does not go through. However, all information about purchases is also stored at the credit card service site, so we double check this with our database regularly. Thus, a purchase will never be lost, but in very rare cases it can be delayed. In this particular case we will look into both databases, find the match, and issue a license asap. Sorry for the inconvenience.
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Re: my payment went though but i did not get a code!!

Postby link145632 » Wed Oct 21, 2009 1:45 am

I wrote: Hello! i bought algdoo about 2 days ago and my payment went though and then my interent disconnected on me :( so i did NOT recive a code for it...



Aha! found it! it was somehow redirected to my other adress.
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